Frequently asked questions
Everything you need to know about buying, training, and selling on Kadre.
What is Kadre?
Kadre is a platform for strength coaches to sell training programs and team subscriptions, and for athletes to train them on web and mobile. It combines a storefront, offline-capable set logging, and payments in one place.
How do I buy a program?
Open the program page, tap “Get this program,” and check out securely with Stripe. Access is granted instantly — one-time programs are yours for life, and you can train them right away on web or in the app.
Do I need the app, and does it work offline?
You can train on the web or in the mobile app. Set logging is fully offline-capable: it saves every set on your device even with no signal in the gym, then syncs automatically when you reconnect. You never lose a set.
What is Hyrox, and are the pre-built programs right for me?
Hyrox is a fitness race that alternates 1 km runs with eight functional stations (SkiErg, sled push and pull, burpee broad jumps, rowing, farmers carry, sandbag lunges, and wall balls). Our pre-built Hyrox programs range from a beginner strength base to an 8-week race build, so there is a fit whether it is your first race or your fastest.
How do coaches get paid, and what does Kadre charge?
Coaches connect a Stripe account and get paid out directly. Kadre charges a flat platform fee on each sale — no per-athlete pricing and no charge until you actually sell. Because digital programs sell on the web, there is no 30% app-store tax.
Can I get a refund?
Programs are digital and delivered immediately, so sales are generally final. If you were charged in error or a program is not as described, email support@kadre.so and we will make it right.
Do I own my data, and can I export it?
Yes. Coaches can export their full client list and purchase history at any time — there is no lock-in. Athletes can request a copy or deletion of their data. See our Privacy Policy for details.
Is my payment secure?
Payments are processed by Stripe, a PCI-compliant provider. Kadre never sees or stores your full card number.
Still stuck? Email support@kadre.so and a human will help.